While we all play our part to reduce the spread of COVID-19 and keep our population physically healthy, the measures we are taking such as physical distancing, self-quarantine, and self-isolation may lead to new or heightened mental health concerns such as loneliness, anxiety, or depression. In a time where we are adjusting to new circumstances such as working from home, having our children home from school, and being unable to participate in group activities or team sports, it is important to be intentional and mindful about caring for your own wellness.
At the Waterloo Region Suicide Prevention Council, we want to do our part to support you as you support your own mental health, and support those within your household. We have compiled a list of locally developed information and tip sheets, as well as a list of local, provincial, and national support services that can be accessed virtually during this time.
Support Services offered online or by phone – Local (Waterloo Region)
If you are in crisis, please call Here 24/7 at 1-844-437-3247
If you are not in crisis but are looking for support, the following local service agencies have adjusted to providing services via telephone or online sessions.
CMHA Waterloo Wellington – View their post here outlining how to access their support based on your need, and for some tips they share on managing anxiety related to COVID-19. Their Self Help & Peer Support program will be providing telephone based support only. View their update here for information on how to access telephone based support at the various locations.
Front Door: Access to Child and Youth Mental Health Services – While the Front Door location is currently closed to the public, they are encouraging people who need child or youth mental health support to call to make a telephone or video appointment. Please contact them at (519) 749-2932, and press “1“ to speak to a staff.
Counselling Collaborative Program – The following organizations are offering phone and/or video counselling sessions at no cost until 5th to anyone experiencing mild to moderate mental health symptoms. Contact them at the following numbers to book a counselling appointment:
- Carizon (Telephone & Video sessions) – (519) 743-6333
- Interfaith Counselling Centre (Telephone & Video sessions) – (519) 662-3092
- KW Counselling (Telephone & Video sessions)- 519-743-6333
- Shalom Counselling Services (Telephone sessions) – (519) 886-9690
- Family Counselling Centre Cambridge and North Dumfries (Telephone sessions) – (519) 621-5090
- Woolwich Counselling Centre (Telephone sessions)– (519) 669-8651
Additional Provincial and/or National Supports
- Crisis Services Canada (24/7) – 1-833-456-4566
- Trans Lifeline (10am-4am EST) – 1-877-330-6366
- Hope for Wellness Indigenous Help Line (24/7) – 1-855-242-3310
- Boots on the Ground Peer Support for First Responders (24/7) – 1-833-677-2668
- ONTX Ontario Online & Text Crisis Services (available 2pm-2am EST) – Text 258258
- Crisis Services Canada (available 4pm-12am EST) – Text ‘START’ to 45645
- ONTX Ontario Online & Text Crisis Services (available 2pm-2am EST) – dcontario.org/ontx.html
- Hope for Wellness Indigenous Online Chat Counselling (24/7) – hopeforwellness.ca
*NEW* Ontario COVID-19 Mental Health Network – A network on liscenced psychotherapists facilitating free mental health services via telephone for Ontario COVID-19 healthcare providers on the frontlines. To request support through this network, visit covid19therapists.com and click the ‘request support’ button.
Big White Wall – Big White Wall is an online mental health and wellbeing service offering self-help programs, creative outlets, and a community that cares. Visit bigwhitewall.ca to sign up.
Bounce Back Ontario – BounceBack® is a free skill-building program managed by the Canadian Mental Health Association (CMHA). It is designed to help adults and youth 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Delivered over the phone with a coach and through online videos, you will get access to tools that will support you on your path to mental wellness. Visit bouncebackontario.ca and submit an online form.
Woebot App – Woebot is an artificially intelligent chatbot delivered through a smartphone app that helps individuals monitor their mood and learn about themselves. It uses evidence-based cognitive behaviour therapy (CBT) techniques to equip users with the tools they need and has been shown to reduce symptoms associated with anxiety and depression in just two weeks. Woebot is not a therapist and is not intended to replace in-person treatment. It is a tool to use alongside therapy sessions and post therapy support. Anyone can download the app for free at woebot.page.link/ontario.
- Kids Help Phone
- LGBTQ YouthLine (Sunday to Friday 4pm-9:30pm ET)
- Good2Talk Post-Secondary Student Line
- WES for Youth Online Counselling: wesforyouth.ca
Resources providing tips, suggestions, or advice for staying well during COVID-19
- Centre for Addiction and Mental Health (CAMH): Mental Health and the COVID-19 Pandemic
- Centre for Suicide Prevention (Calgary): How to maintain mental health at home
- Lutherwood: Coping with COVID-19
- CMHA Waterloo Wellington: Tips on how to manage your mental health during COVID-19
- CMHA British Columbia: Pandemic pushing your anxiety buttons?
- CMHA Ontario: CMHA offers tips to support mental health amid concerns of COVID-19 pandemic
CMHA Ontario: Understanding social distancing and the importance of social connection
- Mental Health Commission of Canada: COVID-19 mental well-being
- American Foundation for Suicide Prevention: Taking care of your mental health in the face of uncertainty
- CMHA National: 6 tips to respond to employee anxiety about COVID-19
- Kids Help Phone: How to cope with social distancing during COVID-19
Supporting children and youth
- Children and Youth Planning Table of Waterloo Region: COVID-19 Resources for Children, Youth, and Families (Resource List)
- Carizon: Talking to Children & Youth about COVID-19
- Lutherwood: Talking to your kids about COVID-19
- Kids Help Phone: Supporting the young person in your life during COVID-19
- The Dougy Centre: Supporting grieving children and teens during the COVID-19 global health crisis *NOTE this is a U.S resource*.
If we have missed any resources that you feel should be added, please feel free to email them to firstname.lastname@example.org